Returns policies
Summary
PureFormulasKohls
Loft
Talbots
Edressme
French Connection
Adrianna Papell
Nautica
Dorothy Perkins
Marks & Spencer London
Blank NYC
GUESS Factory
Moosejaw
Burlington Coat Factory
Nordstrom
Saks Fifth Avenue OFF 5TH
Returns policy for PureFormulas
Not perfect? Return it. We pay for the shipping back to us.
We strive for perfection and we think our standards are pretty high, but it’s your opinion that counts. If an order’s not up to your high standards, we’ll give you a full refund. Your products will arrive in perfect condition or we will replace them - period!.
Our guarantee and our no-hassle policies:
30 day return policy
No return shipping cost – we’ve got that covered!
No restocking fee
All refunds issued back to original payment method
Items must be returned in same (or similar) condition in which they were received.*
If you require additional assistance, our Customer Happiness Team would love to help! Contact a Customer Happiness Representative by phone at 1.800.383.6008 (M-F: 9am-11pm, Sat-Sun: 9am-5pm EST), email (help@pureformulas.com), or Live Chat.
Returns policy for Kohls
Kohl's is proud to offer our "No Questions Asked - Hassle-Free" return policy for all purchases*.
- There are no time restrictions for returns.
- No receipt is needed for Kohl's Charge purchases. Currently our store Associates can locate Kohl's Charge purchases up to 12 months after the purchase date, and the credit can be applied to your account. Non-Kohl's Charge purchases, or purchases made outside the 12 month timeframe qualify for a Kohl's Merchandise Credit or a corporate-issued refund.
Returns policy for Loft
Return Policy
LOFT will accept your return or exchange of unworn, unwashed and defective merchandise by mail. Unwashed, unworn and defective merchandise may also be returned or exchanged at any LOFT store location, with the exception of merchandise from the Maternity and Swimwear Collections. Please note, we cannot accept online purchase returns at Ann Taylor, LOFT Outlet or Ann Taylor Factory store locations.
We will credit you for returns, accompanied by an original receipt, received within 45 days of the purchase for the price paid either in the original form of payment or as a merchandise exchange. For gift returns that are received within 45 days of the transaction date, you will receive an Online E-Gift Certificate for the amount paid by the sender. Returns accompanied by an original receipt, made more than 45 days after the purchase, will be credited for the item's current selling price either in the form of a merchandise credit* or as a merchandise exchange. One price adjustment on full-priced merchandise may be made within 7 days from the original date of purchase.
Returns without an original receipt will be credited for the item's current selling price on the date of the return, in the form of a merchandise credit. Merchandise without an original receipt, with a selling price on the date of the return that is deemed Final Sale, may not be returned or exchanged.
Final sale merchandise (merchandise with a .44 or .88 cent price ending) may not be returned or exchanged.
Returns policy for Talbots
Returns and exchanges must be made within the guidelines of our return policy. Merchandise purchased online or by phone can be returned to any Talbots store. (Please note that Talbots Outlet stores can only accept merchandise purchased from Talbots Outlet stores or the online Outlet.
Or, to return by mail:
- Fill out the Return Form enclosed with your package or include your original store receipt.
- For safety reasons, please ensure there are no pins/ staples left on any merchandise or in your return package.
- Attach the pre-paid shipping label.
- Give it to your postal carrier or ship it via USPS. Please note that a handling fee of $6.95 will be charged against your original method of payment.
The pre-paid shipping label can be used only on packages returned from a U.S. address. You are not required to use the pre-paid label. You may label the package yourself and ship it, pre-paid and insured, using the shipping provider of your choice to:
Talbots Customer Returns
One Talbots Way
Lakeville, MA 02348.
Please include the Return Form enclosed with your package (noting reason for return on the back) or your original store receipt.
Please allow up to two billing cycles for refunds to appear on your credit card statement. Original shipping and handling fees are non-refundable.
Returns policy for Edressme
RETURN POLICY
Here at eDressMe we want you to be 100% satisfied with your purchase. Unlike most other special and social occasion retailers, we accept returns for store credit or exchange. Due to the nature of our products, no monetary refunds will be issued.
For details and exceptions, please see below.
Merchandise can be returned for a FULL store credit. Our store credit does not expire. Please select carefully as store credits can only be redeemed once and merchandise purchased with a store credit becomes a final sale. You may also exchange the item(s) for an alter size subject to availability.
In order to process your return, for store credit or exchange, you must contact us within 5 days from the time your order is received. You MUST send an email to returns@edressme.com to request a RMA (return merchandise authorization) number. A Customer Service Representative will respond within 1 business day.
Returns sent back without RMA numbers will not be accepted, so please wait for a response.
Items must be in the mail no more than 2 days after a RMA number is issued.
All items being returned must arrive within 7 days from the time the RMA number is issued. Please write your RMA# on the outside of the package. As the customer, you are responsible for the cost of the return shipment via a pre-paid, traceable, and insured package (optional).
All merchandise must be returned unworn, unwashed, unaltered and with original vendor tags attached. Snags, rips, missing embellishments, marks, odors, stretched or other damages that affect an item's saleable condition will be returned to the customer.
All PRE-ORDER and SPECIAL ORDER items cannot be returned or exchanged.
All MADE TO ORDER ITEMS: Atria, Julian Chang, and Nika are not returnable or exchangeable.
We reserve the right to deny the return if we receive the item(s) at any point after 7 days, or if the item(s) is returned with any damages we were not made aware of prior to shipping.
HOW TO RETURN:
Email returns@edressme.com to request a RMA number. A Customer Service Representative will respond within 1 business day. If you send an email on Friday after 6pm est., Saturday or Sunday, your email will be answered on Monday.
You will be notified via e-mail once the RMA number request is processed.
Place your RMA# on the outside of the shipping box.
Pack the item(s) in their original shipping box. Enclose the invoice or RMA email in the box.
Our return address is:
EDRESSME.COM
25 ENTERPRISE AVENUE
SECAUCUS, NJ, 07094
Check your e-mail. We will notify you by e-mail once your return has been processed.
IF AN ITEM ARRIVES IN A FAULTY CONDITION
We make every effort to ship merchandise that is in excellent condition. However, in the instance that this may happen, faulty merchandise may be exchanged. Please note: items that are damaged, as a result of wear and tear by the recipient, are not considered faulty or returnable. If you would like to replace a faulty item, we will replace the item in the same style, color, and size subject to availability.
REFUSED OR UNDELIVERABLE PACKAGES
Reshipping refused or undeliverable packages are subject to return ground shipping only. If you would like to cancel an undeliverable or refused package that has been returned to us, please note that there is a 15% Restocking Fee per item..
Items must be returned in new and unused condition. All returns are inspected upon receipt. Items must not have been worn, washed, dry cleaned, and altered, and must have all originals tags attached. Items with snags, rips, make-up stains, odors (i.e. cigarette smoke) or other damages will result in the item(s) being returned to you.
Shoes must be returned in new condition with soles un-scuffed. If you need to try your shoes on, we recommend doing so in a carpeted area. Shoes showing signs of wear will be returned and will not be eligible for a store credit or exchange.
Note: If you do not accept the item(s) being returned to you, we will charge 50% of the value of the item(s) plus shipping costs as a restocking fee.
NON-RETURNABLE STYLES
The following items may NOT be returned: Tarik Ediz, Bridal, Jewelry, Handbags, Spanx, and all Sale, Markdown, Pre-Order, and Special Order merchandise.
Any items marked SALE on our web site are not eligible for returns or exchanges.
Returns policy for French Connection
US ONLINE RETURN POLICY
French Connection will issue a refund for full price merchandise returned to us unworn, unwashed and in its original condition with all tickets attached and accompanied by the original receipt within 30 days of the ship date.
Sale Merchandise is eligible for a onetime exchange for merchandise of equal or greater value.
Altered merchandise, underwear, swimwear, fragrance and gift cards are considered FINAL SALE and are not eligible for a refund or an exchange. Please ensure that you include the corresponding dispatch note when returning merchandise. French Connection reserves the right to refuse a refund or exchange on merchandise deemed not to be resalable. There are no refunds for FINAL SALE merchandise. French Connection offers a one-time exchange on FINAL SALE merchandise within 30 days of the ship date for merchandise of equal or greater value. No return label will be provided for FINAL SALE purchases. No account credit will be issued for FINAL SALE merchandise.
French Connection does not accept returns or exchanges for merchandise purchased outside of the US.
Merchandise purchased on French Connection US website may only be returned to French Connection US website, it may not be returned or exchanged in French Connection stores.
For further information, please acces http://usa.frenchconnection.com/content/help/returns.htm
Returns policy for Adrianna Papell
Adrianna Papell will gladly accept merchandise returns for a full refund within thirty (30) days from the date of order with a copy of the original invoice.
We will only accept returns for items that have not been worn, altered or washed. All tags must be attached.
Returns are accepted by mail; please note: shipping and handling charges for returns are non-refundable. Items purchased at major department stores or at any other store selling Adrianna Papell merchandise may not be returned to Adriannapapell.com.
Upon receipt of returned goods, Adrianna Papell reserves the right to deny credit if the merchandise does not meet return policy requirements.
We want to make your refund or exchange experience easy. On the return form enclosed with your purchase, please note the reason for the return in the space indicated. Place the packing slip and the merchandise you wish to return in a secure package (we advise that you maintain a copy of your packing slip for your records.
Please be sure to fill out the reasons for returning the item and enclose the Returns Slip in the package. Maintain the top portion of the label containing the order information for your records.
Adriannapapell.com merchandise can only be returned to the below address. Adriannapapell.com returns cannot be made at department and specialty store locations.
Adrianna Papell eCom Returns
c/o Dynamic Worldwide West
14141 Alondra Blvd
Santa Fe Springs, CA 90670
In the unlikely event that you will receive defective merchandise from www.Adriannapapell.com, we will gladly replace or take back that item for a full refund at our expense. Please return the item and indicate that the item was defective on your return form. However, if the item has been worn and damaged, we will be unable to accept the item for a return.
Returns policy for Nautica
RETURN EXCEPTIONS
Our Standard Return Policy does not apply to fragrance or undergarments. These items are considered final sale and are not eligible for return.
CREDIT
You can expect a refund in the same form of payment originally used for purchase, within 30 days of our receiving your returned product. Your refund will include the cost of the item, plus any applicable sales tax. You will only be refunded the shipping cost if the return is a result of a manufacturing defect or shipping error on our part. Adjustments to credit cards should appear within two billing cycles.
DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged or defective item, contact Customer Service within 15 days of delivery at 866-376-4184. Please be prepared to supply the Representative with the order number and item number from your original confirmation email, as well as your email address and phone number. We will make every reasonable effort to assist you with your return and will cover all return shipping charges. If you do not contact Customer Service, you are responsible for these return shipping charges. You will also be refunded the purchase price, sales tax and original shipping fees for the returned damaged/defective item.
To order a replacement item, you must place a new order. You may do this at any time. Unfortunately, we cannot automatically reorder a new item for you. We apologize for any inconvenience this may cause. You can either place the new order online at Nautica.com or call us at 866-376-4184 and we can assist you.
If there is extensive damage to the carton upon delivery, contact a Customer Service Representative immediately at 866-376-4184. Please have your order number available when you call.
EXCHANGES
Unfortunately, we do not accept exchanges at this time. If you wish to exchange an item, you must return the item by following the Return Instructions on the packing slip and re-order a new item at Nautica.com.
You may re-order a new item at any time.
If you wish to return an item, please ship the package to the following address:
Nautica Returns Center
3379 Joseph Martin Highway
Martinsville, VA 24112
Please note: Nautica.com is not responsible for shipping, handling, gift box fee or other additional charges for returned items.
PRODUCT WARRANTIES
Sunglasses and watches come with a manufacturer's warranty.
Nautica watches come with a manufacturer's warranty for five years from date of purchase against all defects in material or workmanship. This warranty does not apply to normal wear and tear or abuse and excludes batteries, case, strap or bracelet; does not cover costs, parts or labor, or defects or damage caused by any source other than the Nautica watch distributor, Callanen International. We do not recommend changing your own battery.
Nautica sunglasses come with a manufacturer's warranty for one year from date of purchase against manufactures' defects, except on lenses with proof of purchase.
Please contact the manufacturer directly for warranty service. A Nautica.com Customer Service representative is able to supply you with the contact information for each manufacturer. For assistance, please contact our Customer Service Department at 866-376-4184.
RETURN INSTRUCTIONS
If you are not 100% satisfied with your purchase, we will be happy to accept your return.
Please note: Items purchased at a Nautica retail store, department store, specialty store or an outlet location may not be returned to our online store. Online purchase made with an alternate form of payment (PayPal, Google Checkout, Bill Me Later), are not returnable to any of our Nautica outlet stores.
To return items purchased on-line, please follow these steps:
1. Pack the item(s) securely in the original product packaging (whenever possible). Please include all paperwork, parts, and accessories.
2. All items must be returned unused and undamaged in good condition, with tags attached, to ensure credit.We reserve the right to refuse a refund request if it does not comply with this policy.
3. Cut the return address labels from the bottom portion of the packing slip and attach the label to the outside of the return package.
4. Enclose the top portion of the original packing slip with the item(s). Please make a copy of the packing slip to keep for your records. If you cannot send the original packing slip or a copy, please include your order number, billing name and address with the item(s).
5. Before sending your return shipment, please completely remove or cover the original shipping labels from the outside of the package.
6. For your protection, we recommend that you use UPS, FedEx or another insured parcel post for your return. Ship the return package to:
Nautica Returns Center
3379 Joseph Martin Highway
Martinsville, VA 24112
7. All return shipping charges must be prepaid. We cannot accept c.o.d deliveries.
8. Keep the Return Tracking Number from the package you are returning to monitor delivery status and ensure that the package is returned to the warehouse.
9. You can expect a refund in the same form of payment originally used for the purchase within 30 days of our receiving your returned items. Please note that your original shipping costs will not be refunded.
10. You will be refunded the return shipping cost only if the return is the result of a manufacturer defect or a shipping error on our part.
11. Credit for gift returns will be issued to the original purchaser.
If you have additional questions regarding your return, please contact us by email (http://www.nautica.com/on/demandware.store/Sites-nau-Site/default/CustomerService-ContactUs) or call 866-376-4184 to speak directly to a Customer Service Representative.
More information about our return policy: http://www.nautica.com/on/demandware.store/Sites-nau-Site/default/CustomerService-Show - "RETURNS AND WARRANTIES" section
Returns policy for Dorothy Perkins
Returns are simple and easy. We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment. Orders paid for using split payment (part gift card, part other payment method) will always be refunded to the gift card(s) first. Any remaining balance will be paid back to the other payment method originally used.
All returns must be made by post. Unfortunately we do not currently offer refunds or exchanges in stores on items which have been bought from us.dorothyperkins.com.
To complete a return, please follow the below steps:
1. Log in to your account and select 'Request a return' from the 'My Orders' section.
2. Go to the order number containing the items you want to return and follow the 'Create return' link next to the order number.
3. Select the items you wish to return and go to ‘Create Return'.
4. Write your Returns Authorisation Number along with your name and address on the returns label that was in your parcel.
5. Attach the label to your parcel and post it to our UK warehouse within 14 days of receipt.
Returns policy for Marks & Spencer London
RETURNS
What is your refund and returns policy?
NEW: We now offer a local returns for USA (you only need to pay for the return to a US address, we will pay for the rest).
Our returns policy: You may return unused products within 35 days of purchase with a valid parcel summary document. Your items don't need to be in the original box or bag as long as they're securely packaged.
How do I return all or part of my order? You have two options, which are summarised below:
How do I return all or part of my order?
1.Self-postage return
Simply use our returns portal to print a returns label. You will then be able to return all or part of your order at your own cost through your preferred carrier. Please note, the returns label and returns note is valid for one parcel only.
2. Local return
In order to lower your postage costs, we offer the option to send your package to an address in the USA; we will pay for the rest of the return back to the UK! To arrange a return, go to on our returns portal and select this option. Once you have created your returns label, simply drop-off your return at any Post Outlet or Postal Box near you.
How much does it cost?
1. Self-postage return
You are responsible for returning the order yourself through your own choice of carrier; the cost will be dictated by the carrier
2. Local return
In order to lower your postage costs, we offer the option to send your package to an address in the USA; we will pay for the rest of the return back to the UK! To arrange a return, go to on our returns portal and select this option. Once you have created your returns label, simply drop-off your return at any Post Outlet or Postal Box near you.
How much will I be refunded for my order?
1. Self-postage return
You will be fully refunded for the value of the goods returned; you will not be refunded for any shipping costs (unless the goods being returned are faulty) or any taxes you paid on your order, if applicable.Please note that we will refund your shipping costs if you are returning faulty goods.
2. Local return
You will be refunded for the value of the goods returned minus the cost of the return (unless the goods being returned are faulty). Additionally, you will not be refunded for any shipping costs or any taxes you paid on your order, if applicable.Please note that we will refund your shipping costs if you are returning faulty goods
You will need your Order ID and the email address associated your M&S USA account to select your return option
Looking to return a faulty or incorrect item: Please contact us and we will get this sorted for you.
Note: we can’t accept goodwill refunds for bra accessories, earrings for pierced ears, or opened bedding.
When will I receive my refund?
It can take up to 28 business days (up to 21 days for your return to be received at our warehouse and up to 7 working days to process the return). We will send you a confirmation email once we’ve refunded you.
Any refund will automatically be issued to the original payment method used when placing your order (i.e. card, PayPal account).
Returns policy for Blank NYC
WHAT IS YOUR RETURN POLICY?
Blank NYC will accept returns* for items purchased on the BlankNYC.com store within 10 days of delivery date for a refund and 30 days from delivery date for store credit. Returns received after 30 days from delivery date will not be accepted.
*No returns are allowed on Final Sale items.
HOW TO RETURN AN ITEM?
All returns require a valid Return Merchandise Authorization # (RMA). You can request your RMA # and review our complete Return Policy by accessing [http://www.blanknyc.com/store/awrma/guest_rma/index].
HOW WILL MY RETURN BE PROCESSED?
Once a return arrives at our warehouse it will take us 10 to 14 days to receive, inspect and process. You will be notified via email once your return has been completed.
Rejected returns will be sent back to the shipping address on your original order and customers may be charged a $13 rejection fee.
Returns policy for GUESS Factory
RETURN POLICY
Q: Not exactly what you wanted?
A: While we take pride in every GUESS Factory product, if you are not satisfied with your purchase we’ll assist you with a prompt return. Ground shipping on your replacement order will be free of charge. GUESSFactory.com gladly accepts unworn, unwashed or defective full-priced merchandise for up to thirty days after purchase date. Original receipt, hygiene strip and tags must be attached. Unfortunately, pierced jewelry and underwear are final sales. Sale merchandise may only be returned to a store for an exchange.
Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. The only exception to this are returns made to a store that were purchased online through PayPal or Bill Me Later®. These returns must be refunded via a gift card or store credit. If the item was a gift purchased online, send it back to GUESSFactory.com along with your online gift receipt. Refunds will be in the form of a merchandise credit redeemable with your next purchase online or at any GUESS Factory store.
GUESS Factory merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased, and is subject to the return policy of the originating retailer. Orders placed through Amazon.com can only be returned to the distribution center by following the mailing instructions on the back of your invoice.
Q: What is returnable?
A: Original receipts required for all returns/exchanges. All product return shipments must include all original internal packing materials, boxes and containers. Shipping charges are not refundable. Swimwear, GUESS Kids merchandise, and orders placed through Amazon.com are not returnable in stores and can only be returned to the distribution center by following the mailing instructions below. Shop.guess.com, guesskids.com, GbyGUESS.com and GuessFactory.com gladly accept the return of full-priced merchandise purchased with the original receipt and tags attached for up to 30 days after purchase and up to 14 days after purchase for Marciano.com; sale merchandise (with original receipt and tags attached) may be returned to our warehouse for a refund or returned in store for an exchange or merchandise return card only for up to 30 days after purchase for GUESS, GUESSKids, G by GUESS and GUESS Factory and up to 14 days after purchase for Marciano. GUESS gladly accepts defective merchandise with original receipts up to 30 days after purchase, certain exceptions may apply. All swimwear must have sanitary strips and tags attached to be eligible for return. All pierced jewelry, innerwear/underwear, fragrances, lotions and items marked “final sale” may not be returned or exchanged. Gift cards are final sale and may not be returned or redeemed for cash, except where required by law. If the merchandise was an online gift purchase, return the merchandise with your original gift receipt to receive a merchandise return card redeemable online at any of our e-comm sites listed above or in any GUESS, GUESS Accessories, GUESS by Marciano, G by GUESS or GUESS Factory store location. Please indicate on the back of your invoice if you wish to have a merchandise return card issued for your gift return; if this is not selected, the refund will be processed back to the original payment method on the order.
For further information , please acces http://www.guessfactory.com/en/CustomerCare/Returns/
Returns policy for Moosejaw
What is your return policy?
If you aren't thrilled with your purchase, you can return it at any time as long as it's still in "sellable condition" which means that the item should be unworn (aside from trying it on), unwashed, and devoid of any stains, scuffs, tears, or mysterious smells. Returns are credited to the original payment method, unless received more than 6 months after the purchase date. Returns received after 6 months are reimbursed via Moosejaw eGift Card, which is emailed to you once your return has been processed.
Gift Cards, food items, load-bearing climbing & safety equipment (like harnesses, carabiners, or pretty much anything that you would use when climbing- think Cliffhanger) are final sale and cannot be returned. So, if you don't like your climbing stuff, just hang it on your wall to impress your friends, and if you don't want your gift card, you can use it to try to break into locked rooms like they do in the movies. That may or may not actually work.
Oh yeah - proof of purchase is required for all returns. A receipt, packing slip, or anything referencing your order number will work, and no return merchandise authorization is necessary. If you're returning a pair of shoes or boots, we need the box back, too. Also, please don't treat the shoe box as the shipping box; wrap it in brown paper or put it in another box before you stick the return label on. If you fail to follow these directions, we will not be able to accept the return and won't issue a refund. Sorry for being so mean about it. If you still have any questions about our return policy, visit our Lifetime Returns page for more details or hop on Live Chat.
Returns policy for Burlington Coat Factory
Return by Mail
Complete the Return Section of your packing slip.
Circle the item number of the item/items you are returning.
Burlington will refund your credit card for the purchase amount less shipping and handling within 14 business days of receipt of your return, however, it may take up to two full billing cycles for your credit to appear on your credit card statement.
You will receive an email notifying you when we have received your return and credited your account.
Note: You are responsible for all return shipping charges unless otherwise noted on your packing slip.
General Return Policy
All items must be returned within 30 days of purchase.
Please bring your original receipt or shipping confirmation email.
Merchandise must be in new condition, unused and unwashed and in its original packaging.
Refunds will be issued in the original form of payment.
Non-receipted returns, accompanied by a photo ID (driver's license, state issued non-driver ID, passport, or military ID) and returns after 60 days will receive a gift card for the lowest selling price.
Online Policy
Shipping charges are non-refundable.
Due to health and sanitary reasons, breast pumps, breast pump accessories and fragrances are not returnable under any conditions.
Some merchandise returns are subject to a re-stocking fee. This is stated on the individual product pages.
Many of our vendor-fulfilled items (special orders) may need to be returned to the specified vendor. Please refer to the return address on your packing slip.
Returns from orders placed with PayPal can only be returned by mail or in store. Please see below for how your account will be credited.*
We apologize; we do not currently offer an exchange program for items returned by mail. You must place a new order for the desired items at burlingtoncoatfactory.com.
Please note: you will be charged for shipping and handling on your new order.
Returns policy for Nordstrom
Returns & Exchanges
We handle returns on a case-by-case basis with the ultimate objective of making our customers happy. We stand behind our goods and services and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they in turn are fair with us. We do apply returns to the tender it was purchased with. If we choose to provide a refund and no record of sale is available, we will ask for personal identification and a return will be provided at current price on a Nordstrom Gift Card.
About Returns & Exchanges
You can return item(s) by mail or in any Nordstrom store. We do not accept returns of Nordstrom or Nordstrom.com merchandise at Nordstrom Rack locations
RETURNING BY MAIL (U.S.)
If you have an account or an order number, you can start your return now. If you don't have an account or you're missing order information, you can print a blank return form and label. Send in your item(s) using the postage-paid U.S. return label. Your return will be processed within 10-14 business days.
RETURNING IN NORDSTROM STORES (U.S.)
Simply bring the item(s) you'd like to return to a Nordstrom store along with your receipt and original form of payment. Any salesperson can assist you with your return. Find a store. Please note that we do not accept returns of Nordstrom or Nordstrom.com merchandise at Nordstrom Rack locations.
EXCHANGES
For the best service and selection, please order your replacement items online or call 1.888.282.6060 for assistance.
EXCEPTIONS & SPECIAL INSTRUCTIONS
Please call customer service at 1.888.282.6060 for assistance returning oversized items, perishable goods or other unusual merchandise.
REFUNDS
All refunds will be credited to your original form of payment or a Nordstrom Gift Card. We offer gift receipts to customers when purchasing gifts. When returning a gift, you'll receive your refund only on a Nordstrom Gift Card. If we choose to provide a refund and no record of sale is available, we will ask for personal identification and a return will be provided at current price on a Nordstrom Gift Card. (Gift Cards cannot be redeemed for cash unless required by law.)
- Items Returned by Mail: If you ordered by credit card, we'll credit your account within 14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return. If you paid with a Gift Card or Nordstrom Notes, we'll mail you a Nordstrom Gift Card. If a credit card was used in combination with a Gift Card or Nordstrom Notes, the entire merchandise amount will be refunded to your credit card. - Shipping Charges: Unfortunately, we cannot refund shipping charges.
GIFT CARDS
Gift Cards can't be returned.
WESTIN HEAVENLY® BED
Please call 1.800.285.7344 for inquiries and assistance.
FINE JEWELRY
Please follow the instructions included in your shipment and fill out the return section of the packing slip when returning fine jewelry by mail. Return your package via the carrier of your choice, with return signature required. For your protection, you must insure the package for the value of the item enclosed. Fine jewelry can also be returned to Nordstrom stores that have a Fine Jewelry department. Simply bring the packing slip and/or credit card used when you placed the order.
INTERNATIONAL RETURNS
International Nordstrom.com orders made with Borderfree have a different return process and do not qualify for free returns or merchandise exchanges. For a refund that includes duties, taxes and tariffs, please contact Nordstrom customer service and ask them to send you a Return Merchandise Authorization form on behalf of Borderfree. Then mail the completed form with your item(s) to Borderfree. If you choose to return an international order directly to Nordstrom, you will receive a refund for the merchandise from Borderfree but not duties, taxes or tariffs. Learn more about international returns.
GREEN SHIPPING
In our continued effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box.
NORDSTROM RACK RETURN POLICY
Please visit the Nordstrom Rack and HauteLook sites for information about their return policies.
Questions? Call 1.888.282.6060 or chat with us.
What about returns for purchases at Nordstrom.com?
Simply send your item back or bring it to a store near you and we'll do our best to take care of you.
Do I need a receipt from my purchase?
Your receipt or order number helps us locate your purchase the fastest. If you don't have a receipt, we should be able to find the purchase in other ways, but we may ask you for more information so we can better assist with your request. If no record of sale is available and we choose to provide a refund, your personal identification will be required to process the return and the return is provided at current price on a Nordstrom Gift Card.
Do you take everything back?
We'll do our best to take care of you, but from time to time we cannot accommodate a return.
Is there a time limit? What if the item is worn?
We will do our best to take care of customers and deal with them fairly; we ask that our customers treat us fairly as well. From time to time we may not accept a return. There are no time limits for returns or exchanges.
Why do special-occasion dresses and some designer items have tags that say if the tag is removed the garment cannot be returned?
Customers have told us that they want to ensure the special-occasion dresses and designer items they're purchasing have not been worn prior to their purchase. Over the years, we have also found that we received a disproportionate number of returns of what appeared to be worn special-occasion dresses and designer items. To help in both instances, we implemented a tag or card to help ensure these items are returned in original condition with tags still attached.
Are there restocking fees?
No.
Why does Nordstrom request my personal identification for a return without a record of sale?
Because of our liberal return philosophy, we have this internal auditing procedure to give us the ability to monitor and investigate refunds and returns without a record of sale.
Can I put an item on hold?
Merchandise holds will no longer be offered to individual customers. However, we will continue to offer holds for events and special services—like Reserve Online & Try in Store, available on our app.
Do you take checks?
Checks will no longer be accepted as payment for merchandise. However, checks will continue to be accepted for payment on accounts.
How do you process my return if I paid with PayPal?
If your purchase was made with a PayPal account, your refund will be made to the credit or debit card associated with the PayPal account or a Nordstrom Gift Card can be issued. If the original form of payment was a PayPal line of credit, the refund will be issued to a Nordstrom Gift Card.
Returns policy for Saks Fifth Avenue OFF 5TH
We want you to be pleased with your purchase. We will gladly exchange, replace or credit your purchase when it is returned to Saks Fifth Avenue OFF 5TH in saleable condition within 30 days from the date of purchase. (Certain exclusions apply.) Proof of purchase is required. Merchandise must be in saleable condition, unless defective when sold, and all tickets must be attached to each item. Simply follow the guidelines below.
If you decide to return one or more items purchased as part of a Buy One Get One (BOGO) or other dollar or percentage off promotion, a pro-rated portion of the purchase price will be returned to you unless all of the qualifying items are returned.
We recognize that returns are important to our customers. To ensure a positive shopping experience for all our customers, if we identify through electronic analysis an unreasonable return pattern, we may restrict or refuse future transactions from such customers at Saks Fifth Avenue OFF 5TH or at saksoff5th.com.
Sales to individuals whom management believes are resellers or bulk purchasers are final sales. No exchange or return privileges will be granted.
Returns:
In-Store:
You may return eligible items to any Saks Fifth Avenue OFF 5TH store with the Return Form shipped with your order.
By Mail:
Complete the Return Form included with your order and indicate the method by which you wish to be credited.
Enclose the Return Form with your shipment.
For future reference, retain the first page of the Shipping Summary included with your order.
Affix the pre-paid return label to the outside of your package and send via U.S. Mail or FedEx (we provide insurance); a $9.50 return postage charge will be deducted from your refund. If you choose to ship your return via a different carrier, please insure the package and ship to:
Saks Direct - Returns
1 Walden Books Drive
LaVergne, TN 37086
Exchanges:
In-Store:
You may exchange your merchandise at any Saks Fifth Avenue OFF 5TH store. Simply bring your merchandise and the Return Form shipped with your order.
By Mail:
If you wish to get a different item or size, please return your original merchandise and place a new order by calling 1.866.601.5105. You will receive a refund for the returned merchandise as soon as it is processed. Standard shipping will be provided free of charge on your new order.